Teljoy has to do better

All was going good until i realized i was being charged an extra club fee which i never gave permission for. I sent an email and asked them to cancel this extra fee and credit my next payment with the money already taken. They said shap. Surprise Surprise, next month exactly the same amount was taken. Sent an email, nothing. Sent a follow up email and received a call during working hours and asked to call back at 1. Surprise surprise, never received that call and still waiting on my reply email. The people talking to you on the mails are also not very professional, feels like talking to a sibling, only using one liners .