AK
Adam K
1 reviews | Active since Oct 2023
11 Jan 2024, 08:52
Teljoy has their principles *****ed up
How does this make sense? You have to pay Teljoy on a certain date as agreed with them. If you are 10 days late in making payment, their Collections Department will phone and annoy you. However, when they have to refund you, they are allowed to take 7-10 days, or even longer, to give you your own money back. How in the world does this make sense?
Helpful (0)
Replies (6)0
Replies (6)
Teljoy's replyOfficial
11 Jan 2024, 09:06Hello Adam, We understand your frustration and sincerely apologize for the delayed refund. We will look into this matter with our team and revert back to you swiftly.
Teljoy's reply11 Jan 2024, 09:06
Official
Hello Adam, We understand your frustration and sincerely apologize for the delayed refund. We will look into this matter with our team and revert back to you swiftly.
AK
Adam K's updateReviewer Update
11 Jan 2024, 09:08Don't reply with a standard response. I don't want excuses. I want solution. If a rule applies to clients of Teljoy, the same rule need to apply to Teljoy in terms of refunds.
AK
Adam K's update11 Jan 2024, 09:08
Reviewer Update
Don't reply with a standard response. I don't want excuses. I want solution. If a rule applies to clients of Teljoy, the same rule need to apply to Teljoy in terms of refunds.
AK
Adam K's updateReviewer Update
11 Jan 2024, 09:11Teljoy, you are just giving me a standard response. I want a solution. Not a standard response. I will be making payment 7-10 days late at the end of January 2024. Let's see how you feel when you get treated in the same way that you treat honest, loyal customers ?
AK
Adam K's update11 Jan 2024, 09:11
Reviewer Update
Teljoy, you are just giving me a standard response. I want a solution. Not a standard response. I will be making payment 7-10 days late at the end of January 2024. Let's see how you feel when you get treated in the same way that you treat honest, loyal customers ?
Teljoy's replyOfficial
11 Jan 2024, 09:21Our finance team is busy processing the refund and you will get a bank notification once the money is in your account.
Teljoy's reply11 Jan 2024, 09:21
Official
Our finance team is busy processing the refund and you will get a bank notification once the money is in your account.
AK
Adam K's updateReviewer Update
11 Jan 2024, 10:29 I have emailed you proof of my bank account for my refund on Customer Number: ***.
I expect my refund by tomorrow Friday, 12/01/2024.
If I do not receive my refund by tomorrow, I will pay Teljoy R383.00 less at the end of January 2024 for the inconvenience they have put me through.
You have wasted my time for over a week.
Only now, you are requesting banking details.
I'm definitely NOT a happy customer.
This is nonsense!
I expect my refund by tomorrow Friday, 12/01/2024.
If I do not receive my refund by tomorrow, I will pay Teljoy R383.00 less at the end of January 2024 for the inconvenience they have put me through.
You have wasted my time for over a week.
Only now, you are requesting banking details.
I'm definitely NOT a happy customer.
This is nonsense!
AK
Adam K's update11 Jan 2024, 10:29
Reviewer Update
I have emailed you proof of my bank account for my refund on Customer Number: ***.
I expect my refund by tomorrow Friday, 12/01/2024.
If I do not receive my refund by tomorrow, I will pay Teljoy R383.00 less at the end of January 2024 for the inconvenience they have put me through.
You have wasted my time for over a week.
Only now, you are requesting banking details.
I'm definitely NOT a happy customer.
This is nonsense!
I expect my refund by tomorrow Friday, 12/01/2024.
If I do not receive my refund by tomorrow, I will pay Teljoy R383.00 less at the end of January 2024 for the inconvenience they have put me through.
You have wasted my time for over a week.
Only now, you are requesting banking details.
I'm definitely NOT a happy customer.
This is nonsense!
Teljoy's replyOfficial
11 Jan 2024, 14:52Hello Adam,
We extend our sincere apologies for the inconvenience caused by the delayed refund. We fully understand your frustration and want to assure you that we have promptly sent you the proof of payment for your refund via email. Our team is actively working to resolve this matter to your satisfaction. Your feedback is highly valued, and we truly appreciate your continued loyalty.
If there are any further concerns or queries, please do not hesitate to reach out to our Customer Care Team.
We extend our sincere apologies for the inconvenience caused by the delayed refund. We fully understand your frustration and want to assure you that we have promptly sent you the proof of payment for your refund via email. Our team is actively working to resolve this matter to your satisfaction. Your feedback is highly valued, and we truly appreciate your continued loyalty.
If there are any further concerns or queries, please do not hesitate to reach out to our Customer Care Team.
Teljoy's reply11 Jan 2024, 14:52
Official
Hello Adam,
We extend our sincere apologies for the inconvenience caused by the delayed refund. We fully understand your frustration and want to assure you that we have promptly sent you the proof of payment for your refund via email. Our team is actively working to resolve this matter to your satisfaction. Your feedback is highly valued, and we truly appreciate your continued loyalty.
If there are any further concerns or queries, please do not hesitate to reach out to our Customer Care Team.
We extend our sincere apologies for the inconvenience caused by the delayed refund. We fully understand your frustration and want to assure you that we have promptly sent you the proof of payment for your refund via email. Our team is actively working to resolve this matter to your satisfaction. Your feedback is highly valued, and we truly appreciate your continued loyalty.
If there are any further concerns or queries, please do not hesitate to reach out to our Customer Care Team.