Teljoy has the WORST possible customer service.

Teljoy has the WORST possible customer service. I ordered laptops from them in June 2024. I received the laptops Thursday 13 June 2024, tested them and found they did not charge. I reported the faulty equipment to Teljoy the very next morning Friday 14 June 2024. Only 2 weeks later, Friday the 26th of June 2024 did they come to collect the faulty laptops for testing, and then again only 2 weeks later on the 12th of July 2024 I received new working laptops. I was charged pro rata & the monthly installment from the 13th of June 2024 to 31 July 2024 - R826.13. I did not pay this at the end of June as I did not have the laptops and was waiting for feedback from Teljoy regarding whether I will receive new laptops and when. After receiving the new laptops on the 12th of July I received a statement where my account was only credited for a period 02/07/2024 - 12/07/2024 for R170.63. In other words, Teljoy is still holding me liable to pay the outstanding R655.49 for a period that I had faulty equipment (13/06/2024 - 26/06/2024) and for a period that I did not even have the laptops (27/06/2024 - 02/07/2024). I have been emailing Teljoy on a weekly basis since June to get this sorted out, NO ONE is getting back to me, NO ONE is giving me feedback. I have been requesting call backs with no success, I am phoning them personally, everytime they promise to get back to me, these promises are not being fulfilled, and then I call again, and then they promise to get back to me, again no success, no feedback, no communication, nothing! Every month my account gets debited with the R655.49 (I block this debit order as it is not right to charge me for having/not having faulty devices), every month I call them and they literally just say that the debit order will keep trying to deduct, until I pay.... I am faithfully paying the correct monthly installment via debit order, but they are still trying to take the extra R655.49 EVERY MONTH. I am truly at my wits end with this matter as I am not receiving feedback, still hold liable to pay for their mistake and still paying my installment faithfully each month. I would definitely not recommend Teljoy to anyone!