Teljoy has empty promises and excuses

Second Complaint, from me sitting with a broken TV for over 2 months it finally got repaired. I was then told I would get a refund for period of having a broken TV, I received the credit refund form completed it and sent it back on the 18th October 2022. Was told 7 to 10 working days to clear in my account. Contacted them again beginning of November as no refund, was told to wait another 7 to 10 working days for it to clear. I contacted them again end of November as still no refund and was told that i need to send my account confirmation from the bank, did this then was asked for latest bank statement did this too and was promised to have the money in my account on Friday 9th December, and yet still no refund from Teljoy. Empty promises and excuses