Teljoy frustrations

Recieved a faulty Playstation 5 at the start of March that stopped working properly in less than two weeks.

After being told by he technical team I would be updated on the progress I wasnt told much until ten days ago when I was notified almost daily since then it is fixed and would be delivered "next day"

Had to personally phone the "MDS Collivery" service that teljoy uses to get a tracking number they told me hey have no idea what is going on. (On the tracking code they say it was not ready for collection everyday like 6 times) It sounds like their is little to no communication between them or teljoy.

Dont usually use these avenues but im not happy because

I Recieved faulty unit. Paid for almost two months subscription without anything to show for it. (More than R1000.00)

Been given the runaround after personally phoning the technical department numerous times and waiting patiently on hold for sometimes more than twenty minutes

Being told the product is fixed and on the way without any tracking waybill and having to get it myself and then still no clarity

Have to organize and make sure someone is at home during the day to recieve it or i have to make a plan to leave work which is probably the biggest frustration.

This has been the biggest headache ive had to deal with in a long time.