Teljoy feels nothing for paying customers

This is the first time I sent something I'm renting from them in for repairs. They had Master care collect the TV from me during the first week of November. A week later the send someone to come ask for the remote? I gave them the original box plus all the cables and remote. Then I heard nothing from them for another week. After Week 2 I contacted them via the message site. Then they called me back but said that the call was not logged. Then the lady said she found the log of my call and will follow up with the progress. 3rd week I had to message them again but no reply. This is the fourth week I'm without a TV or even a unit to use while I wait. This is the worst service I have ever experienced. And I have dealt with bad service before. I have sent them 3 messages today alone and nothing. They dont call you back. But they deducted their monthly payments from my account today. ***? They can take your money but dont expect any help from them.