RC
Roger C

1 reviews | Active since Mar 2020

15 Dec 2023, 17:41

Teljoy - Faulty laptop

I have an active contract with teljoy since 1st September 2023. The contract is for JBL music box and Packard Bell laptop. I have no problems with JBL but since the start of the contract had the laptop up and working for 2 hours. Since then it has been in for repairs. It was repaired the first time days after I received the laptop and came back to me after a month with the same problem. It is at the moment again in for repairs and has been there now for a month with no feedback. I have no guarantee that I will just receive a laptop again which will be in working condition. I would rather just keep the music box amd cancel the contract in regards with the laptop and Teljoy reimbursing me for paying for a laptop (which I needed desperately at the time) for 4months and not having it at all.

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Replies (2)
Teljoy
Teljoy's reply17 Dec 2023, 11:05
Official
Hello Roger, We understand your frustration and sincerely apologize for the inconvenience caused. We will look into the matter with our service team and revert back to you. 
Teljoy
Teljoy's reply17 Dec 2023, 17:46
Official
Hello Roger, We understand your frustration and sincerely apologize for the inconvenience caused. We will look into the matter with our service team and revert back to you.