Teljoy employing un educated and careless people

I don't think Teljoy its self is at fault, but the people who they employ are a joke. They don't follow up, so it is that type of attitude of they don't care as long as they make the sale and then they want nothing to do with the client. So I app**** for a washing machine/fridge combo, got approved the next day, signed the contract etc. This all was on the 14th May 2021. Waited, waited and waited for delivery (they say delivery takes from 2 days up to 10 days). I only got the appliances 5 June 2021. Their excuse was the drivers are on strike, seriously can't you make an alternative plan?? So to find out they delivered the wrong fridge, so now I need to make contact with the very unhelpful staff of Teljoy (knowing this is going to take just as long, they made the sale, why would they care if I have the wrong fridge?) I sent the woman I was communicating with since I app**** an e-mail on 7 June 2021, no one rep****, so I forwarded the e-mail to customer care 8 June 2021. it is a day later, no call, no reply, nothing. So now I have to use my airtime to do their work for them. This is such bad service. They employ un educated, careless people, and this is all over South Africa, not only at Teljoy. This is sad