Teljoy Easyfix *******

I joined Teljoy Easyfix insurance a few years back. Have been paying an amount every month diligently to cover my TV in case of repair. Well towards the middle of Feb my TV had a problem. I called Easy fix who state on their advertising that they would fix on site or they would collect. They then had a sub contractor collect the TV. I advised as to the exact problem with the TV being the HDM1 socket. After a few days I contact Barnards to find out about progress. They said that they sourcing the part. I called Teljoy and asked what what happening and advised them what Barnards had said. At the same time I enquires as to why Barnards did not go direct to samsung as the TV was Sumsung (note I say was reason being that at this stage I have concerns as to what it would be when it eventually returns) Teljoy then advised that they would source the part themselves. Few days later they received the part and Barnards collected.I called Barnards two days later who then said the part is faulty and has to go back. I immediately contacted Teljoy, who said they will call Barnards and see what is going on. Few days later Teljoy call and say they collected the TV from Barnards and will fix it. I called Teljoy who says the Tv was removed because they removed parts. Called Teljoy today who now say they still testing because they have sound no picture. Almost a month still no TV