Teljoy easy fix maintenance cover as disaster

My first claim with Teljoy for my fridge which was freezing up everything on the fridge side. The claim was again declined based on their assessor report (I only have a slip of what their contractor wrote when they came to my place). Then I get just a text as feedback to say claim resolved, I call to find out what has been resolved, as their technical assessor wrote learning gas on the slip left at my place. When I called Teljoy they “apologised” for not calling me and told me the claim was resolved as the fridge is “irreparable” Anyway – I had a local skilled contractor who did not even come to do a physical assessment. The guys asked me to whatsapp him a picture of my fridge outside, and the inside to see what is happening, in 5 minutes he told me it’s a thermostat that packed, quoting me R850 for the replacement of thermostat and labour…and he came to fix my fridge in less than 30minutes, and it is still working till this day. Learn from this. I am just about to cancel Teljoy maintenance plan.