Teljoy - Easy Fix - CANT FIX - Its a joke!

We have been loyal Teljoy client's for almost a decade now and i an utterly disgusted with the recent service delivery we have received. We have been have been paying for an Easy Fix Contract for years now and finally needed the team to come out and repair our TV. They send out the most USELESS individual i have ever met in my entire life. Where do you ever see a so called tech come to the house, try putting the TV on about 5 times with the remote and then say - Oh i think this is the problem, ill order parts? WOW - so when did an establishment that prides itself on quality start associating with technicians that are able to thumb suck what a problem can be. No opening the TV up, just standing infront of a TV and magically deciding what the problem is. So i ask again, are you sure thats the problem, you havent even checked the TV, and i am assured the part will be ordered and i will be contacted. To my surprise, i get an sms now stating that the call has been resolved. No call from the tech, no call from Teljoy, just an SMS and here i am left dumbfound because according to me, im waiting on parts. I call Teljoy and the lady says oh the guy says he cant fix the TV. WHAT??? how do you go from guessing the problem, to ordering a part, to case closed cos i cant fix it? you didn't even open the TV up to check it? TELJOY - is this the type of service you are offering now? associating yourself with cheap knock off labour companies? I have now asked a TV Tech not to far from us to come out and have a look and guess what - HE CAN REPAIR IT - but an establishment like TELJOY CANT? I thought we are paying for a service from a BRAND that i could TRUST. I'll be saving my easy fix money from now monthly in an account that earns interest, so that when i need an appliance fixed, i can send it to individuals who CAN FIX issues - not come up with stories.

Oh and i've asked for a manager call - i'm still waiting!!!!!!!!