Teljoy Easy Fix - Absolute horrible service !!!
I initially reported the issue via email on 2 February 2026. Unfortunately, I received no response. On the same day, I attempted to contact Teljoy EasyFix telephonically, but the phone lines were continuously busy. When I eventually got through, I was unable to leave a message as the voicemail mailbox was full.
Later that same week, I had to call again in order to finally speak to a consultant and formally log the repair request for my broken smart fridge. The matter was then referred to Mr. Fixit, who came out that same day to inspect the appliance. After assessment, they determined that the compressor was damaged due to the power failure in Pretoria over that weekend.
I was informed that approval from Teljoy EasyFix was required before the compressor could be replaced. However, as of today, 18 February 2026, and despite several follow-up phone calls from my side to enquire about the progress, the repair has still not been approved or completed.
It has now been more than two weeks since the issue was first reported, and I am still without a functioning fridge. This delay is unacceptable, especially considering that the appliance is under contract.
I kindly request urgent intervention and immediate approval so that the necessary repairs can be carried out without further delay.
I look forward to your prompt response and resolution of this matter.
Thank you for bringing this to our attention, and we sincerely apologise for the delay and the frustration you’ve experienced.
We understand how serious it is to be without a functioning fridge, especially when the matter was reported on 2 February and has still not been resolved. The lack of response to your initial email, the difficulty getting through telephonically, and the delay in approval for the compressor replacement are not acceptable, and we apologize for the inconvenience this has caused you.
Please note that compressor replacements do require formal authorization before work can proceed, particularly where damage may be linked to power failures. However, the turnaround time in your case is clearly longer than it should be.
We are escalating this matter urgently to the EasyFix management team for immediate review and approval follow-up. A consultant will contact you directly to provide a clear update and next steps.
Thank you for your patience while we work to resolve this as a priority.
Thank you for bringing this to our attention, and we sincerely apologise for the delay and the frustration you’ve experienced.
We understand how serious it is to be without a functioning fridge, especially when the matter was reported on 2 February and has still not been resolved. The lack of response to your initial email, the difficulty getting through telephonically, and the delay in approval for the compressor replacement are not acceptable, and we apologize for the inconvenience this has caused you.
Please note that compressor replacements do require formal authorization before work can proceed, particularly where damage may be linked to power failures. However, the turnaround time in your case is clearly longer than it should be.
We are escalating this matter urgently to the EasyFix management team for immediate review and approval follow-up. A consultant will contact you directly to provide a clear update and next steps.
Thank you for your patience while we work to resolve this as a priority.