Teljoy dragging feet, send *********** technician, problem not solved

I have wtitten many many e-mails to Teljoy and phoned many many times. But they also think they know better. Cancel the fridge. Give me a fridge that opens to the LEFT. Please collect, I am not paying this fridge. Please ASAP (this has been going on forever) REPLACE with similar size (348 litre or larger), double door (top/bottom) fridge freezer, prefer same colour (dark grey), prefer water dispenser. Willing to pay more per month. Please NOBODY who does not know this fridge tell ne any more ******* stories. Or get one from Defy with door brackets on the left. But I need fast service. Been without fridge and freezer long enough now. I insist on a new fridge/freezer tomorrow.