TELJOY doesn't care and no Service levels.

I signed a contract for laptop rental as I'm self-employed and require a laptop to generate my income. This is critical to my income and being able to run a business. I work on the model no work no pay therefore I had zero income for nearly 2 months; however, no prompting, emails, calls or escalations were taken seriously by Teljoy. My faulty laptop, HP,has been waiting for a replacement laptop as it was faulty for nearly 2 months and to date, I have no idea when I will get a laptop when this will be resolved. HP also has zero customer care as they don't assist in replacing laptop. However, the debits orders still go through without fail, all that Teljoy cares about. No follow up when escalating, actually no escalations help. I would never recommend Teljoy rentals if this is their level of service and the attitude to address faulty laptops and to manage customer satisfaction or complying with contracts. They unable to manage a laptop service and have zero service.