Teljoy DISSAPOINTING with NO customer service from their technical department.

I have been a Teljoy customer since about 2017 and I have always been extremely happy with their service to the point where I have actually recommended them. HOWEVER my latest experience has been extremely disappointing. On 1 June I contacted them to lodge a problem. My convection microwave stopped working. I called in and explained the situation. I was told to expect a call back from the technical department which could take between 2 to 3 days. By Wednesday late afternoon I had not heard from them and as I would not be at home on the Thursday, I called again and spoke with an agent, who told me to hold on whilst she would quickly see what the situation was. Eventually she told me that she would call back in 5 minutes. I received no call back. Thursday morning I called again and explained the situation. The lady who assisted told me that she could not see my call the previous day (But supposedly the calls are recorded as per the answering machine when one calls) she was going to look into it. I heard nothing further from Teljoy. Then out of the blue I received a call from someone stating that they are on their way to pick up an item. When I ask who he was, he rep**** that he was from a courier service, When I asked which Item, he rep**** that it was for Teljoy. He further asked if the item was packaged in a box, ready for pick up. I rep**** "no" and explained that I had no idea that a courier company would be picking it up and that I was not at home. He explained that he had to take the item back to Cape Town as Teljoy did not service Saldanha Bay directly. NO ONE had explained any of this to me. I had to get my next door neighbour to open and allow the courier driver to pick up my appliance that was not boxed. To date, being 8 June @ 19:41 I have not received a word from Teljoy service department. Tomorrow will be the 9th and the only time I have spoken with Teljoy was the 1st when I called, the 3rd late afternoon for a follow up, which I did not receive and the 4th when I again called to enquire as to what was happening. NOT ONCE did Teljoy call me to update me or to even inform me that a courier would pick up the appliance. I am not even sure if Teljoy has received the appliance. Absolutely no communication from Teljoy service whatsoever. This is NOT customer service.... Now I await and see how long before anyone bothers to call me to explain at least what the next step will be. I am not holding my breath and neither at this point do I have any expectation from Teljoy service department as clearly there is no customer service.