Teljoy disapoints after multiple contracts.

After having enjoyed about 15 years of a truly awesome relationship with Teljoy, it is with deep regret that I am forced to complain over the truly shocking service that has been handed out during my latest deal. My sales consultant has no idea how to return calls, but then again neither does his supervisor. As I type, I am still waiting for confirmation of when my approved contract on a laptop computer will be delivered to me. It has been over three weeks since my deal was approved, and the best response I can get is that Teljoy are still waiting for feedback from their supplier (Lenovo) on when they may be receiving stock. I wonder if Lenovo are that atrocious at communications, or are they being made a scapegoat?

Perhaps someone who actually has the influence, or for that matter, interest, could respond to my situation. For that matter, it may be interesting to hear from Lenovo seeing as they have been dragged into this fiasco.