Teljoy did it again.

Overall Teljoy gives good service, however when it comes to their billing they SUCK.

I have an item that according to their smsand emails was paid up by May 2021. So June 2021 i asked why O am paying for the paid up item for June 2021. Dineo gave me some explanation that the 36 months is only paid up by June 2021 and that will be the last payment. July the item was on there again. August the item is on there again. I email Dineo a few times. Today she send me in updated statement where it clearly shows the item is still on there. No explanation as to why I am still paying a full payment 2 months after the 36 months was reached. This is not the first time this happened. Previously they only corrected the debit order AFTER I also complained however I mever got the credit. This is the second item i completed paying and it is the second time they extended the payment period beyond the payment schedule. Wonder if this will alos be the second time they will not "refund" the credit to my account. This is the only draw back of dealing with Teljoy.