MJ
Monique J
1 reviews | Active since Feb 2022
24 Feb 2022, 14:08
Teljoy delivery and service complete desaster
Been waiting for my parcel for almost 2 weeks.only to get a phonecall from an unknown person letting me know that my parcel has been delivered at her house....in cape town,while im staying in sabie mpumalanga,so parcel got delivered over a 1000km from me.with the delivery was also supposed to be a pick-up,wich obviously did not happen so there were no arrangements even made with the driver for collection..after being sended from one person to the other from mail to message up and down,spoken to over 15 consultants from teljoy just to get transfered to next one as no one can help me.after huge struggle got phoned yesterday 23 february 2022 by teljoy appollogizing for the mistake in delivery and to confirm that someone will be available at the house today 24 february as my parcel will be delivered today....only to get a new email now 24 february 13:00 saying that my parcel will be delivered tomorrow.....this after ive taken off from work in order to be at the house to be able to receive my parcel that were 1st delivered in cape town and then got lost as no teljoy consultant could tell me where it was.......phoned teljoy now 24 february 13:30 to ask what is going on and where is my parcel wich so by the way i have no tracking nm for,and was arranged by teljoy with me to be delivered today,on wich it was now told that delivery will be tomorrow,and the person once again could not help me and said she would transfer me to jhb warehouse,only to get transfered then to durban warehouse and guess what,obviously durban warehouse cant assist me....THIS IS BIZARRE AND ABSELUTELY NO ONE KNOWS WHERE MY PARCEL IS WHAT THE ARRANGEMENTS IS OR WHATS GOING ON.empty promices over and over again.THIS WAS SO BY THE way MY 10 YEAR OLD SONS BIRTHDAY PRESENT WICH WAS ON 20TH FEBRUARY ALREADY AND NOW STILL I HAVE NOTHING AND HAVE TO EXPLAIN TO HIM WHY HIS STILL NOT GETTING HIS BIRTHDAY PRESENT.how will this ever be solved!!!extremely dissapointed in the service!!!!!!
Helpful (0)
Replies (8)0
Replies (8)
Teljoy's replyOfficial
24 Feb 2022, 15:39Good Day Mr. Jacobs,
Thank you for bringing this to our attention.
Please be advised that we are working on having this matter resolved for you regarding the delivery of the unit.
We are further looking into the error along with the delay in having your unit out to you.
Kind regards
Teljoy Team
Thank you for bringing this to our attention.
Please be advised that we are working on having this matter resolved for you regarding the delivery of the unit.
We are further looking into the error along with the delay in having your unit out to you.
Kind regards
Teljoy Team
Teljoy's reply24 Feb 2022, 15:39
Official
Good Day Mr. Jacobs,
Thank you for bringing this to our attention.
Please be advised that we are working on having this matter resolved for you regarding the delivery of the unit.
We are further looking into the error along with the delay in having your unit out to you.
Kind regards
Teljoy Team
Thank you for bringing this to our attention.
Please be advised that we are working on having this matter resolved for you regarding the delivery of the unit.
We are further looking into the error along with the delay in having your unit out to you.
Kind regards
Teljoy Team
MJ
Monique J's updateReviewer Update
24 Feb 2022, 15:42Been trying to get it to your attention since last week friday and got no-where.but will wait and see further to what this responce will help
MJ
Monique J's update24 Feb 2022, 15:42
Reviewer Update
Been trying to get it to your attention since last week friday and got no-where.but will wait and see further to what this responce will help
Teljoy's replyOfficial
24 Feb 2022, 16:00Good Day Mr. Jacobs,
Rest assured we are working on this for you.
Kind regards
Teljoy Team
Rest assured we are working on this for you.
Kind regards
Teljoy Team
Teljoy's reply24 Feb 2022, 16:00
Official
Good Day Mr. Jacobs,
Rest assured we are working on this for you.
Kind regards
Teljoy Team
Rest assured we are working on this for you.
Kind regards
Teljoy Team
MJ
Monique J's updateReviewer Update
24 Feb 2022, 17:11And yet again,just got a phonecall from the courier company,and guess what,sorry mam there was a delay in your delivery and your parcel will only be delivered tomorrow..this after been struggling since 14:00 today just to atleast find out wich courier company it is ,no one could tell me,now at 17:00 the courier phones with this news again.....between teljoy and the couriers I dont know who gives the worst service anymore.Its abselutely unexceptable and for any company to be giving this kind of service.been a customer off teljoy for about 5years and never received this kind of service.Now after so many issues and delays ive also now been sitting at home,waiting for my parcel as promised and arranged,lost todays income for this,and all for nothing.expecting us to just except new promises that it will arrive tomorrow?!?!?!.....im 100% certain that this was known by everyone at teljoy and the couriers that the parcel will not arrive today,but chose to make stories and promices just to keep us in the loop untill the day has passed......dont even want to know what the next issue with teljoy,or parcel,or courier will be,as this is just out of control.whenever i will finaly receive my parcel,then comes the collection,and debit orders,to scared even to know what issues there will be with that.This will most definitely be my last contract with teljoy,will not go threw this again.
MJ
Monique J's update24 Feb 2022, 17:11
Reviewer Update
And yet again,just got a phonecall from the courier company,and guess what,sorry mam there was a delay in your delivery and your parcel will only be delivered tomorrow..this after been struggling since 14:00 today just to atleast find out wich courier company it is ,no one could tell me,now at 17:00 the courier phones with this news again.....between teljoy and the couriers I dont know who gives the worst service anymore.Its abselutely unexceptable and for any company to be giving this kind of service.been a customer off teljoy for about 5years and never received this kind of service.Now after so many issues and delays ive also now been sitting at home,waiting for my parcel as promised and arranged,lost todays income for this,and all for nothing.expecting us to just except new promises that it will arrive tomorrow?!?!?!.....im 100% certain that this was known by everyone at teljoy and the couriers that the parcel will not arrive today,but chose to make stories and promices just to keep us in the loop untill the day has passed......dont even want to know what the next issue with teljoy,or parcel,or courier will be,as this is just out of control.whenever i will finaly receive my parcel,then comes the collection,and debit orders,to scared even to know what issues there will be with that.This will most definitely be my last contract with teljoy,will not go threw this again.
MJ
Monique J's updateReviewer Update
25 Feb 2022, 11:53Wow,this a pathetic to say the least.received a package now.....from ms masnoona,not from teljoy even.....delivered by a unknown person driving a mazda car,no need to sighn an paperwork,or delivery note,no nametag or car sticker or branded anything that indicates that its a courier company,litteraly just someone next door using his personal car delivering packages,.......TELJOY ALLOWS THIS KIND OF DELIVERIES FOR GOODS 1000S OF RANDS WORTH!!!,how is that even allowed.........and THERE WERE SUPPOSE TO BE A PICK UP WITH THIS DELIVERY,MY CONTRACT STATES THAT WITH DELIVERY YOU ARE SUPPOSED TO PICK UP MY WASHING MACHINE WICH WE UPGRADED TO THIS ITEM,THE DRIVER HAS NO IDEA OF A PICK UP,AND DRIVES AN OLD MAZDA CAR,WHERE YOU WANT HIM TO Put THE WASHING MACHINE???????.......i knew this desaster is long before over and solved.......can anyone at teljoy that has atleast the slightest idea of whats going on and how to do their job solve this asap.AFTER ALL YOUR MISTAKES AND DELAYS THE LEAST YOU CAN DO IS PRIORITIES THIS,or does your 5year clients mean so little to you?????been on the phone now for litteraly over an hour,getting transfered from one person to the other and litteraly no one can help me.BUT YOU EXPECT US TO PAY FOR THE ITEMS,I UPGRADED MY WACHINE MACHINE TO THE PS4,AFTER ALL THE *****NSE AND MISTAKES BY TELJOY WITH THE DELIVERY AND DELAYS I GOT MY PS4,NOT SEALED EVEN,THE PACKAGE HAS BEEN OPENED AND NO PAPERWORK TO INDICATE WHAT IM SUPPOSE TO GET IN THE BOX SO HOW MUST I KNOW THAT THIS CORRECT,FOR ALL I KNOW ITS BEEN USED AS ITS BEEN OPENED ALREADY,PLUS YOU DID NOT COLLECT THE WACHING MACHINE THAT YOU ARE SUPPOSE TO TAKE BACK NOW,I WILL NOT PAY THE WASHING MACHINE FURTHER,YOU DID NOT COLLECT AS AGREED AND ARRANGED,CLEARLY YOU DONT WANT IT THEN I SUPPOSE.is there even anyone at teljoy that knkws how todo there job as for 20people ive spoken to now is all inadecute to help me.............this is not business its a circus
MJ
Monique J's update25 Feb 2022, 11:53
Reviewer Update
Wow,this a pathetic to say the least.received a package now.....from ms masnoona,not from teljoy even.....delivered by a unknown person driving a mazda car,no need to sighn an paperwork,or delivery note,no nametag or car sticker or branded anything that indicates that its a courier company,litteraly just someone next door using his personal car delivering packages,.......TELJOY ALLOWS THIS KIND OF DELIVERIES FOR GOODS 1000S OF RANDS WORTH!!!,how is that even allowed.........and THERE WERE SUPPOSE TO BE A PICK UP WITH THIS DELIVERY,MY CONTRACT STATES THAT WITH DELIVERY YOU ARE SUPPOSED TO PICK UP MY WASHING MACHINE WICH WE UPGRADED TO THIS ITEM,THE DRIVER HAS NO IDEA OF A PICK UP,AND DRIVES AN OLD MAZDA CAR,WHERE YOU WANT HIM TO Put THE WASHING MACHINE???????.......i knew this desaster is long before over and solved.......can anyone at teljoy that has atleast the slightest idea of whats going on and how to do their job solve this asap.AFTER ALL YOUR MISTAKES AND DELAYS THE LEAST YOU CAN DO IS PRIORITIES THIS,or does your 5year clients mean so little to you?????been on the phone now for litteraly over an hour,getting transfered from one person to the other and litteraly no one can help me.BUT YOU EXPECT US TO PAY FOR THE ITEMS,I UPGRADED MY WACHINE MACHINE TO THE PS4,AFTER ALL THE *****NSE AND MISTAKES BY TELJOY WITH THE DELIVERY AND DELAYS I GOT MY PS4,NOT SEALED EVEN,THE PACKAGE HAS BEEN OPENED AND NO PAPERWORK TO INDICATE WHAT IM SUPPOSE TO GET IN THE BOX SO HOW MUST I KNOW THAT THIS CORRECT,FOR ALL I KNOW ITS BEEN USED AS ITS BEEN OPENED ALREADY,PLUS YOU DID NOT COLLECT THE WACHING MACHINE THAT YOU ARE SUPPOSE TO TAKE BACK NOW,I WILL NOT PAY THE WASHING MACHINE FURTHER,YOU DID NOT COLLECT AS AGREED AND ARRANGED,CLEARLY YOU DONT WANT IT THEN I SUPPOSE.is there even anyone at teljoy that knkws how todo there job as for 20people ive spoken to now is all inadecute to help me.............this is not business its a circus
Teljoy's replyOfficial
25 Feb 2022, 12:25Good Day Mr. Jacobs,
Thank you for bringing this to our attention.
Please allow us the opportunity to look into this matter and provide feedback.
Kind regards
Teljoy Team
Thank you for bringing this to our attention.
Please allow us the opportunity to look into this matter and provide feedback.
Kind regards
Teljoy Team
Teljoy's reply25 Feb 2022, 12:25
Official
Good Day Mr. Jacobs,
Thank you for bringing this to our attention.
Please allow us the opportunity to look into this matter and provide feedback.
Kind regards
Teljoy Team
Thank you for bringing this to our attention.
Please allow us the opportunity to look into this matter and provide feedback.
Kind regards
Teljoy Team
MJ
Monique J's updateReviewer Update
25 Feb 2022, 12:33Been trying to get feedback since the beginnig.been trying to phone for 2hours......all no luck and same story.....let us transfer you to the next department.....never ending story.
MJ
Monique J's update25 Feb 2022, 12:33
Reviewer Update
Been trying to get feedback since the beginnig.been trying to phone for 2hours......all no luck and same story.....let us transfer you to the next department.....never ending story.
Teljoy's replyOfficial
25 Feb 2022, 15:49Good Day Mr. Jacobs,
Thank you for your patience regarding the matter.
Delivery of your unit has been arranged.
Kind regards
Teljoy Team
Thank you for your patience regarding the matter.
Delivery of your unit has been arranged.
Kind regards
Teljoy Team
Teljoy's reply25 Feb 2022, 15:49
Official
Good Day Mr. Jacobs,
Thank you for your patience regarding the matter.
Delivery of your unit has been arranged.
Kind regards
Teljoy Team
Thank you for your patience regarding the matter.
Delivery of your unit has been arranged.
Kind regards
Teljoy Team