TA
Tu A

1 reviews | Active since Jan 2017

28 Oct 2021, 11:10

Teljoy Damaged goods ****

After waiting for an item that was on special offer, they finally delivered it. Smooth sailing most of the application and such. Then Prenesh Jayichund tried persuading me to buy more expensive items that which I wanted, but I knocked it down to salesmanship. When they delivered the fridge, they refused to install it, told me where to sign and left. They left it in my garage and didn't ask where I wanted them to put it (bare in mind that I am a female that does not have any upper body strength). I had to get help to get the huge fridge into my house. I plugged it in and left it 12 hours to rest before switching on the plug ( my grandad told me that the gas needs to settle first). Once on I started filling the water dispenser and the fridge with my items. Then I saw the water dispenser leaking slowly from the rubber area. I called teljoy and they said they'd get back to me. A whole week later and I'm still waiting. I have sent Prenesh Jayichund emails to assist, I have tried phoning but my calls get cut. I have reported to them on Facebook and they just don't care.

oh. And BEWARE No one will tell you about the pro-rata first time payment..... Good luck to all wanting to do business with them in future

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Replies (3)
TA
Tu A's update07 Nov 2021, 14:48
Reviewer Update
KIC call KJ253668 assigned to Technician, who will contact you to arrange an appointment

This took me R45 in airtime to report the FIRST time....

I have 2 Sms dated from 29 October that "your technicians" will contact me....

I honestly think this is the biggest ****.

Teljoy
Teljoy's reply08 Nov 2021, 16:27
Official
Hi Tu A 

You have been contacted and assisted. 

Regards
The Teljoy Team
TA
Tu A's update09 Nov 2021, 10:02
Reviewer Update
Good day,

To your reply on 8 Nov 2021.

Yes I was contacted, no I was not assisted.

Marcell phoned me to inform me that they will come on 8 Nov 2021.

It is now 9 Nov 2021..... Your KiC technician phoned me this morning to tell me he was told to be here late afternoon on 9 Nov ...

Might I suggest that your internal communications get an update? Now everyone is privileged enough to take off of work to wait around everyday.

Regards