TELJOY customer service sucks!

I ordered a product from TELJOY and received notification email on 27 Oct 2021 that my order was being processed. Since then ZERO. I eventually called just to be told that they're so sorry but they conveniently just received news from the supplier that my order will be sent to TELJOY tomorrow 19Nov and that I will receive it next Friday hecause that is the only time that I can be available to receive the order. On a previous occasion I requested for my debit order to be changed to stop order whereby I will effect payments from my side because my paydate cant be accommodated on their system to which I was told that if I do that then they will penalise me with an additional monthly charge. This sucks!! What kind of customer service is this?