JM
Jeanett M

1 reviews | Active since Jun 2016

06 Feb 2024, 11:26

Teljoy Customer service experience with Samuel Duimpies

Teljoy used to give bad service in the past, my experience with them from the time I signed a contract with them almost 5 years ago had been one nightmare after the other. Until they brought in a new team member Samuel Duimpies and all my headaches with Teljoy disappeared. He has been quite helpful from day 1 of taking over my account. A people's person, polite and understanding, he always makes follow-ups, keeps to his word and today I am happy to say I have completed my short term rental contract with them through the help of this chap in customer services. Samuel if you do ever get to see this, Thank you and I hope Teljoy values employees like yourself.

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Replies (1)
Teljoy
Teljoy's reply06 Feb 2024, 11:50
Official
 Hello Jeanett,

It's great to hear about your positive experience with our agent.

Customer service plays a crucial role in enhancing the overall experience, and it's wonderful to know that our agent has made a significant impact on your interactions.