TELJOY CUSTOMER COMPLAINT

I'm too tired to fight. I am copying and pasting an email I sent 3 weeks ago(3times I sent it). I was contacted a few days later first by Athena from the technical department(she tried assisting where she could. good customer service from her) and then by TK from customer services(He tried) who advised that he will escalate to the manager of the technical department and they will contact me back. No one ever did.

Please see below complaint. I am a hardworking single parent who tries her best in what ever she does. but I am tired of being treated unfairly and overlooked.

Good day,

I am highly disappointed at the service I am receiving. So this means if the same thing happens to the washing machine, I will get no assistance.

As I advised, I will escalate this further.

Thank you for no assistance,\

From: Tazneem TJ. Jacobs Sent: Wednesday, 04 August 2021 10:59 To: '***' <***>; 'collections' <***>; '***' <***>; '***' <***> Subject: FW: Customer complaint Importance: High

Still no response,\

From: Tazneem TJ. Jacobs Sent: Tuesday, 03 August 2021 12:15 To: *** Cc: ***; collections <***>; *** Subject: Customer complaint Importance: High

Good day,

I booked my Hisense TV for repairs over a month ago. The screen went blank( I was advised by one of the technicians it is due to fused backlights). The TV only came back on the 19/07/2021. On Saturday morning(31.08.2021) while watching tv, the screen went BLACK again! I tried calling the call Centre immediately to report. Call Centre closed. I went on Facebook and found a whatsapp number on your page and made contact(see attached). No response.

Today I called into the call Centre and reported that MY UNIT IS STILL NOT FIXED, only to be advised by the consultant, that she cannot log the call as the TV has been taken off my account as the 3 years are up.

First of all: - When I requested information concerning the end date, no response?????? - I did not receive any letter or confirmation or call from TELJOY saying anything concerning cancellation as every company needs to follow a process correct? - My UNIT was not fixed/repaired correctly so why should I now take out cash for something that was not done correctly. I had the TV less than 2 weeks and screen goes blank again whereas I had it for almost 3 YEARS and I never reported ANY FAULT one time?????

This is unfair and I will be taking this to Hello Peter. What am I supposed to do now. TELJOY dragged the return of the Unit for almost a month to only have it break again after my “ last payment” ?????

I need assistance from SOMEONE in that company ASAP.

ID: CONTACT NUMBER: ***

Tazneem Jacobs