1 reviews | Active since Mar 2021
Teljoy contact harassment
It is with such disappointment that I now have to resort to Hello Peter due to an ongoing issue with Teljoy. I took up an Apple Watch through Discovery and Teljoy. JANUARY 2024 was my suppose to be my last installment payment. I requested a settlement amount of with I was given telephonically by one of the agents and I made payment on the 26th of January 2024 and sent pop to *** on the same day and you will see on the mail I do state that AS PER THE TELEPHONE CONVERSATION, PLEASE SEE FINAL PAYMENT. To my surprise from January to date I get emails and sms about an outstanding amount. I have called about this several times and sent emails to request this to stop. The last lady I spoke to said there R100 and something still outstanding which i refuse to accept this as this was not the confirmation I received. She said she would investigate and till this day nothing..now today I get another sms and email and Im being told I owe R769????how how and how...Im really sick of this and its affecting my credit report. I need the highest manager to deal with this as the agents have been very useless in the matter. I need this account CLOSED TODAY AND THE HARRASSMENT TO STOP!!!
Thank you for bringing this issue to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with your Apple Watch account settlement.
We understand that you were informed in January that your final installment payment had been made, and you followed up by sending proof of payment to one of our consultants as per the instructions given during your telephone conversation. Despite this, you have continued to receive notifications about an outstanding balance, which is understandably distressing.
We deeply regret any miscommunication and the impact this has had on your credit report. To resolve this matter urgently, we will escalate your case to our collections team who will be in contact to assist you further.
Best regards,
Thank you for bringing this issue to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with your Apple Watch account settlement.
We understand that you were informed in January that your final installment payment had been made, and you followed up by sending proof of payment to one of our consultants as per the instructions given during your telephone conversation. Despite this, you have continued to receive notifications about an outstanding balance, which is understandably distressing.
We deeply regret any miscommunication and the impact this has had on your credit report. To resolve this matter urgently, we will escalate your case to our collections team who will be in contact to assist you further.
Best regards,
We acknowledge your update and understand your frustration with the ongoing situation. We regret that the previous phone call did not lead to a resolution and that you are still receiving notifications.
We assure you that we are taking your complaint seriously. To prevent further inconvenience, we will escalate your case. They will contact you with a definitive resolution plan.
Your patience is appreciated, and we are committed to resolving this matter promptly.
Best regards,
We acknowledge your update and understand your frustration with the ongoing situation. We regret that the previous phone call did not lead to a resolution and that you are still receiving notifications.
We assure you that we are taking your complaint seriously. To prevent further inconvenience, we will escalate your case. They will contact you with a definitive resolution plan.
Your patience is appreciated, and we are committed to resolving this matter promptly.
Best regards,