JP
Johann P
1 reviews | Active since Dec 2018
09 Jul 2024, 14:16
Teljoy Claim rejected.
We moved houses in November 2023 and when we unpacked the last things. ive noticed that the Switch Consol was not there. i contacted teljoy and did the Affidavit. and now the claim has been rejected because i needed to do it within 48 hours of it getting lost.
i state again i did not know it was gone until everything was unpacked
Upset about this!
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Teljoy's replyOfficial
09 Jul 2024, 14:47Hello Johann
We understand your frustration regarding the loss of your Switch Console. However, our policy states that where the equipment was ****** and the customer cannot prove that the theft was reported to the SAPS (and Teljoy) within forty-eight hours, claims may be rejected. Unfortunately, this policy must be adhered to in all cases to ensure consistency and fairness.
Thank you for your understanding.
We understand your frustration regarding the loss of your Switch Console. However, our policy states that where the equipment was ****** and the customer cannot prove that the theft was reported to the SAPS (and Teljoy) within forty-eight hours, claims may be rejected. Unfortunately, this policy must be adhered to in all cases to ensure consistency and fairness.
Thank you for your understanding.
Teljoy's reply09 Jul 2024, 14:47
Official
Hello Johann
We understand your frustration regarding the loss of your Switch Console. However, our policy states that where the equipment was ****** and the customer cannot prove that the theft was reported to the SAPS (and Teljoy) within forty-eight hours, claims may be rejected. Unfortunately, this policy must be adhered to in all cases to ensure consistency and fairness.
Thank you for your understanding.
We understand your frustration regarding the loss of your Switch Console. However, our policy states that where the equipment was ****** and the customer cannot prove that the theft was reported to the SAPS (and Teljoy) within forty-eight hours, claims may be rejected. Unfortunately, this policy must be adhered to in all cases to ensure consistency and fairness.
Thank you for your understanding.