Teljoy charges a pro rata fee they don't explain, rewards fee I don't want. Don't answer emails.

The two stars is for lack of proper aftersales service and failure to replace on emails. Amd for strange things they want you to pay without explaining what it is for. Instead of properly communicating on email they just send a scaly sms on which you can't reply.

This is my current concern and problems also raised on email to you:

"What is this sms I keep getting every few days?

Hi Kobus, a friendly reminder that you can still pay your Teljoy pro-rata fee of R185.70 upfront. Click here to pay: https://pay.ozow.com/p/wbw6m1PjLA

What exactly is this pro rata fee?

I am currently not in arrears on my account and have been paying extra for the past few months. My statement shows nothing of arrears and nothing of this pro rata thing, why?

What exactly is this? Can you clearly explain?

The more I try to catch up my account the more strange fees are added.

Furthermore I have requested previously on email that you stop the Teljoy rewards thing and remove it because I do not use it and I am not at all interested in that. I don't want it.

But you have since not even attempted to answer my email, and as such I also don't expect any reply or actions on this one. For that reason I will have to use some complaints website like Hellopeter and google ratings. Maybe I will get some reaction then.

Look's like companies these days are scared to communicate on email or WhatsApp because then the customer have everything that was said in writing.

So I pay for something I don't use and don't want.

Regards