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pieter P
1 reviews | Active since Sept 2011
02 Feb 2022, 10:11
Teljoy can't improve on no service
The company with the worst accounting section ever, second only to their completely useless customercare section. I've had a rental TV, paid for three years and then gave notice a month and a halve prior to final date yet they still managed to stuff up everything. Responding to customer queries happens only once in a while but questions in itself never properly answered. If they ***** aR100 from evey customer it's not a lot in itself but what if they ***** from a thousand customers? this a hell of a lot of money and the interest on this amount is sufficient for the ****** money to be eventually refunded but to still make one serious profit.
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Replies (3)
Teljoy's replyOfficial
02 Feb 2022, 11:37Good day Pieter P
When your subscription is about to reach the predetermined period of 36 / 24 months, you are able to notify us, in writing (***), 30 days prior to the subscription reaching 36 / 24 months, that you would like to take ownership of the product. If we don't receive notice, your product will move on to a rent-to-own extension at a reduced monthly rate, and the risk and maintenance benefit will still apply.
We have responded to your email and await your response.
Regards
The Teljoy Team
When your subscription is about to reach the predetermined period of 36 / 24 months, you are able to notify us, in writing (***), 30 days prior to the subscription reaching 36 / 24 months, that you would like to take ownership of the product. If we don't receive notice, your product will move on to a rent-to-own extension at a reduced monthly rate, and the risk and maintenance benefit will still apply.
We have responded to your email and await your response.
Regards
The Teljoy Team
Teljoy's reply02 Feb 2022, 11:37
Official
Good day Pieter P
When your subscription is about to reach the predetermined period of 36 / 24 months, you are able to notify us, in writing (***), 30 days prior to the subscription reaching 36 / 24 months, that you would like to take ownership of the product. If we don't receive notice, your product will move on to a rent-to-own extension at a reduced monthly rate, and the risk and maintenance benefit will still apply.
We have responded to your email and await your response.
Regards
The Teljoy Team
When your subscription is about to reach the predetermined period of 36 / 24 months, you are able to notify us, in writing (***), 30 days prior to the subscription reaching 36 / 24 months, that you would like to take ownership of the product. If we don't receive notice, your product will move on to a rent-to-own extension at a reduced monthly rate, and the risk and maintenance benefit will still apply.
We have responded to your email and await your response.
Regards
The Teljoy Team
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pieter P's updateReviewer Update
02 Feb 2022, 11:53Every mail I send to customer care, if it's answered, it's answered by a different person. No wonder no one knows what's going on.
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pieter P's update02 Feb 2022, 11:53
Reviewer Update
Every mail I send to customer care, if it's answered, it's answered by a different person. No wonder no one knows what's going on.
Teljoy's replyOfficial
02 Feb 2022, 12:11We have taken over your query and have responded to the email.
Teljoy's reply02 Feb 2022, 12:11
Official
We have taken over your query and have responded to the email.