ES
Elsabe S

1 reviews | Active since Nov 2015

07 Dec 2023, 09:44

Teljoy busy with *****

Good day i contact #Teljoy via email on the 27 Nov 2023 to apply for a Edblo Gobabis Double base bed R249 pm. Ont the 29 Nov 2023 i received sms

Great news, your Teljoy application is approved. An agent will contact you within 24-48 bus. hrs to finalise the contract

And and email that stated that i am approved with a ref number.

Every second day i email Teljoy to ask when is someone going to contact me. They did not respond. This morning 7 Dec 2023 struggle for an hour to get through to them. All off a sudden there is nothing on the system seems i never app****. I ask to spoke to manager, the person said she will talk to the manager and send me the contract. My main reason it happens on my previous application in 2021 also a bed. Then they sell it on the normal price and not on the special. I thought this is enough it cant goes on like this. I bought it because off discount price .

*** contact numbet Ref number for approval on 29th Nov 2023

Acknowledgement - Re: Teljoy Application 597368: Application Approved

And know hour later no phone call or email yet 7 Dec 2023 9:42 Elsabe Snyman ***

0
Replies (3)
Teljoy
Teljoy's reply07 Dec 2023, 10:04
Official
Hello Elsabe, We understand your frustration and sincerely apologize for the inconvenience caused. We will look into the matter and revert back to you swiftly. 
ES
Elsabe S's update07 Dec 2023, 10:06
Reviewer Update
Thanks
Teljoy
Teljoy's reply07 Dec 2023, 10:27
Official
You are welcome.