GJ
Gerhard J
1 reviews | Active since Jul 2026
14 Sept 2026, 09:54
TELJOY BIG NO NO
I would not recommend anyone using this company. I bought a fridge from this people in December 2025 with a freezer door that does not close or seal. I reported it immediately after opening the packaged fridge and it is Sept 2026 already and nothing has been done. I warned them about 2 months back saying if they dont resolve this matter i will stop paying. So i have stopped paying for 2 months now. but they keep asking for their money. Do you all think its fair that i still pay for a product i cant use?
Helpful (0)
Replies (4)0
Replies (4)
Teljoy's replyOfficial
14 Sept 2026, 10:02Hi, we’re truly sorry to hear about your experience. We completely understand your frustration, especially as you reported the faulty freezer door shortly after receiving the fridge and have been waiting for a resolution.
We apologies for the delays and for the inconvenience this has caused you. We have escalated it to the relevant team so that the matter can be properly addressed.
We apologies for the delays and for the inconvenience this has caused you. We have escalated it to the relevant team so that the matter can be properly addressed.
Teljoy's reply14 Sept 2026, 10:02
Official
Hi, we’re truly sorry to hear about your experience. We completely understand your frustration, especially as you reported the faulty freezer door shortly after receiving the fridge and have been waiting for a resolution.
We apologies for the delays and for the inconvenience this has caused you. We have escalated it to the relevant team so that the matter can be properly addressed.
We apologies for the delays and for the inconvenience this has caused you. We have escalated it to the relevant team so that the matter can be properly addressed.
GJ
Gerhard J's updateReviewer Update
14 Sept 2026, 10:14image.png 30.44 KBThat's the same thing you told me 2 months ago. I don't trust your words. Show me results.
GJ
Gerhard J's update14 Sept 2026, 10:14
Reviewer Update
image.png 30.44 KBThat's the same thing you told me 2 months ago. I don't trust your words. Show me results.
Teljoy's replyOfficial
14 Sept 2026, 11:11We completely understand why you feel that way, and we sincerely apologise for giving you the same response without the resolution you expected. You deserve action, not repeated promises.We’ve noted your concerns and will escalate the matter urgently to the relevant team.
Teljoy's reply14 Sept 2026, 11:11
Official
We completely understand why you feel that way, and we sincerely apologise for giving you the same response without the resolution you expected. You deserve action, not repeated promises.We’ve noted your concerns and will escalate the matter urgently to the relevant team.
GJ
Gerhard J's updateReviewer Update
14 Sept 2026, 11:13All good. I will change/remove these post once the problem has been resolved. Until then i want my fellow South Africans to know about the customer service that is provided.
GJ
Gerhard J's update14 Sept 2026, 11:13
Reviewer Update
All good. I will change/remove these post once the problem has been resolved. Until then i want my fellow South Africans to know about the customer service that is provided.