Teljoy bad service and debitted money for stock i never received and reluctant to contact me back

Teljoy debited extra money from my account without permission. I have been trying to get hold of them to get my money back. spoke to online services and put in "call me back request" but no answer. its been 2 weeks now.

I app**** for one of their specials and accepted the voice contract. when it came to delivery they said they had run out of stock and then gave me other stock that i app**** for over the phone. it seems they debited me with "out of stock" bundle and the new appliances that i app****. I am very upset that no one has phoned me back to rectify this problem.

I was always a happy teljoy customer until now. If someone does not help me and recify this problem within 2 days i will be cancelling all my teljoy accounts