JH
Jo H
1 reviews | Active since Nov 2021
13 Aug 2024, 06:17
Teljoy bad seevice
I have a damaged appliance that I logged over 3 months ago I have been calling and emailing them and not getting any response I have been a client with them for 5 years and this is the first time I have an issue and this is how they handle the query, their customer service is really really bad!
Helpful (0)
Replies (1)0
Replies (1)
Teljoy's replyOfficial
13 Aug 2024, 08:06Hello Jo-ann
We deeply regret the experience you've had with our customer service, especially as a loyal client for 5 years. This is certainly not the standard we strive for, and we apologize for the delay and lack of communication regarding your damaged appliance.
Please know that we take your feedback seriously, and we are committed to resolving this issue as quickly as possible. I will personally escalate your case to ensure the account holder receives the attention she deserves.
Thank you for your patience, and again, we apologize for any inconvenience caused.
We deeply regret the experience you've had with our customer service, especially as a loyal client for 5 years. This is certainly not the standard we strive for, and we apologize for the delay and lack of communication regarding your damaged appliance.
Please know that we take your feedback seriously, and we are committed to resolving this issue as quickly as possible. I will personally escalate your case to ensure the account holder receives the attention she deserves.
Thank you for your patience, and again, we apologize for any inconvenience caused.
Best regards,
Teljoy's reply13 Aug 2024, 08:06
Official
Hello Jo-ann
We deeply regret the experience you've had with our customer service, especially as a loyal client for 5 years. This is certainly not the standard we strive for, and we apologize for the delay and lack of communication regarding your damaged appliance.
Please know that we take your feedback seriously, and we are committed to resolving this issue as quickly as possible. I will personally escalate your case to ensure the account holder receives the attention she deserves.
Thank you for your patience, and again, we apologize for any inconvenience caused.
We deeply regret the experience you've had with our customer service, especially as a loyal client for 5 years. This is certainly not the standard we strive for, and we apologize for the delay and lack of communication regarding your damaged appliance.
Please know that we take your feedback seriously, and we are committed to resolving this issue as quickly as possible. I will personally escalate your case to ensure the account holder receives the attention she deserves.
Thank you for your patience, and again, we apologize for any inconvenience caused.
Best regards,