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Glenton C

1 reviews | Active since Oct 2020

05 Oct 2020, 09:36

Teljoy bad customer service and great lairs with empty promises!!!

I'm really disappointed in the service of Teljoy. There service is poor. I rented a panasonic 49 inch tv by them from 2018/11/07. Tv is under warranty. Tv just went dead and I drop it of at Brackenfell warehouse on 2020/08/20 for repairs. That is when my nightmare starts. Mastercare and then Aladdin electronics picked my tv up from Brackenfell warehouse. Both repair companies said that tv cannot be repair, because there's no spairs available for the tv. So Teljoy informed me that they booked me another tv at Brackenfell warehouse and that I must go and pick it up. I drove more then 200km and arrived at Brackenfell warehouse and they told me there's no tv booked for me. So I call the repair center and they told me that they booked a tv at the wrong warehouse and that Brackenfell warehouse doenst have any tv stocks. They didnt give me even a loan tv. There management is never available. While I'm waiting on a tv since 2020/08/20 two debit orders of R960-00 went off. At this moment I'm paying for a tv that I don't even have. I even give them the option to cancel my contract, but they refuse, but it is a month to month contract. Everytime when I call someone different pick up. I'm fed up with the empty promises of teljoy. The amount of times I phoned and struggle with teljoy, I could buy me already a new tv.

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Replies (1)
Teljoy
Teljoy's reply05 Oct 2020, 17:44
Official
Good day,

We sincerely apologise for the inconvenience.
An agent has been in contact with you to assist in resolving the matter.

Kind Regards,
The Teljoy Team