Teljoy Bad customer service !!!!!

Good day

2 months ago I was unfortunate to undergo an armed ******* where they stole my teljoy items on my premises. I logged a case by the police and sent to the teljoy department to Mr.Menzi Mthembu who informed me on the 13th May with the following comment: Thank you for the below enquiry.

Please note that I did receive them and I have escalated to my team leader to allocate, and an agent will give you updates once his allocated.

I am still waiting for an agent / or someone to let me know whats going on as i have been paying 2 months on items that i do not have in my possession.