SP
Sharleen P

1 reviews | Active since Jan 2020

18 Jan 2020, 11:11

TELJOY APPLIANCE INSURANCE

I think 1 star is too much. WORST SERVICE IN THE INDUSTRY. 2019 took 1 month to fix my Samsung fridge. Logged call 6/12/2019 to fix my washing machine still waiting ALTHOUGH they tell. me it's fixed and closed Asked for loan machine in INTERIM.PROMISES made but no delivery. NEMMY from mastercard and visual made many promises but since the promises avoids my phone calls For someone who works at Mastercard as a manager, he is never in the office 6 phone calls and still no reply. SEEMS like he just clocks in and leaves. IT SAD TO WATCH ONE ESTABLISHED INDUSTRY AFTER THE. NEXT JUST FOLLOW SUIT WITH POOR PATHETIC CUSTOMER SERVICE. I can guarantee that come month end.my account will be debited like clock work. Wish they could look after their customers like clockwork.. PS MY fridge just broke down over a week ago.,lets see how long this too will take................

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Replies (1)
Teljoy
Teljoy's reply20 Jan 2020, 09:00
Official
Good day Sharleen,

We sincerely apologise for the inconvenience caused. 

We have escalated this to the manager and the team will be in contact with you. 

Regards,
The Teljoy Team