RM
Rudi M
1 reviews | Active since Dec 2024
31 Jul 2025, 11:09
Teljoy Affecting ITC!!!!!!!
Why have you listed me as a slow payer on ITC????? I literally pay you in the middle of the month, LONG before the end of the month. WHAT IS HAPPENING????? I am in the process of applying for a home loan and this has now caused problems with the amount I qualify for. You had better sort this out very fast. I pay every month according to the amount on the invoice. You even send me the invoices earlier now, SO WHAT IS THE PROBLEM???????? If this is not sorted out today, I will email the ombudsman and whoever else that needs to know about this!!!!
Helpful (0)
Replies (1)0
Replies (1)
Teljoy's replyOfficial
31 Jul 2025, 11:44Thank you for bringing this to our attention, and we sincerely apologize for the distress and inconvenience this situation has caused.Please be assured that we take matters relating to our customers' credit records extremely seriously, especially when it affects important financial decisions such as a home loan application.We understand your frustration, particularly given that you make your payments mid-month and in line with your invoices. It is never our intention to misrepresent your payment history or cause undue complications.We are currently investigating this matter with urgency. Our collection manager will review your full payment history to identify and correct any discrepancies that may have led to an incorrect listing with the credit bureau (ITC). If an error has occurred on our part, we will ensure it is rectified immediately, and the necessary updates will be submitted to the credit bureau as a priority.
Best regards,
Teljoy's reply31 Jul 2025, 11:44
Official
Thank you for bringing this to our attention, and we sincerely apologize for the distress and inconvenience this situation has caused.Please be assured that we take matters relating to our customers' credit records extremely seriously, especially when it affects important financial decisions such as a home loan application.We understand your frustration, particularly given that you make your payments mid-month and in line with your invoices. It is never our intention to misrepresent your payment history or cause undue complications.We are currently investigating this matter with urgency. Our collection manager will review your full payment history to identify and correct any discrepancies that may have led to an incorrect listing with the credit bureau (ITC). If an error has occurred on our part, we will ensure it is rectified immediately, and the necessary updates will be submitted to the credit bureau as a priority.
Best regards,