ME
Morne E
1 reviews | Active since Nov 2024
31 Aug 2026, 19:24
Teljoy : (
If i was asked 4-5 months ago this review would look completely different, but after i had a service request the tech that had to come out only came after 3 weeks, then he said that he will return to fix the fridge and now 4 months later i am still paying for a fridge i am not able to use. customer service keeps telling me that they will get back to me and will call me back but still no joy. i am very dissapointed in this since mostly i have had great service but all of a sudden they forgot about their loyal customer
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Teljoy's replyOfficial
01 Sept 2026, 07:01We’re truly sorry to hear about your experience and completely understand your disappointment. Waiting three weeks for a technician, being advised that the fridge would be repaired, and then still being without a usable appliance four months later is certainly not the level of service we aim to provide.
We also appreciate your loyalty to Teljoy and are especially disappointed that we have let you down on this occasion. We would really like the opportunity to investigate this matter and get it resolved for you as soon as possible.
We also appreciate your loyalty to Teljoy and are especially disappointed that we have let you down on this occasion. We would really like the opportunity to investigate this matter and get it resolved for you as soon as possible.
Teljoy's reply01 Sept 2026, 07:01
Official
We’re truly sorry to hear about your experience and completely understand your disappointment. Waiting three weeks for a technician, being advised that the fridge would be repaired, and then still being without a usable appliance four months later is certainly not the level of service we aim to provide.
We also appreciate your loyalty to Teljoy and are especially disappointed that we have let you down on this occasion. We would really like the opportunity to investigate this matter and get it resolved for you as soon as possible.
We also appreciate your loyalty to Teljoy and are especially disappointed that we have let you down on this occasion. We would really like the opportunity to investigate this matter and get it resolved for you as soon as possible.