TD
Trevor D
1 reviews | Active since Jun 2019
04 May 2024, 17:07
TELJOY
Two months ago we rent to own at Teljoy a Fridge & Washing machine and Microwave. The 1st fridge they delivered was faulty and was exchanged after 2 week's. The 2nd fridge was delivered on a Saturday morning, when unrapped and plugged in it was also faulty, didn't make cold at all. I try to contact Teljoy Technician (Robbie) but he refuse to assist without a jobcard number. As results of this we lost all our frozen meat and other products. The 3rd fridge was delivered on the Tuesday and thank God it's still working. After consulting Teljoy customercare and accounts department they told me that they can't do anything regarding our lost but will credited my wife's account for the 4 day's without a fridge which I'm not happy with. Now they deduct double instalments from her account last month(1st April) and this month(1st May) put my wife's account now in a overdraft!!!
There Accounts & Customer and Aftersales services are PATHETIC and will never ever advice anyone to make use of them, they just don't care.
Helpful (0)
Replies (15)0
Replies (15)
Teljoy's replyOfficial
05 May 2024, 08:21Hello Trevor
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced with the rental of the appliances from Teljoy. Your feedback is invaluable to us, and we are committed to resolving this situation promptly.
We understand the seriousness of receiving faulty appliances, especially when it results in the loss of perishable items. We apologize for the inconvenience and disappointment caused by the multiple exchanges and the subsequent financial repercussions.
Rest assured, we have escalated your concerns to our management team to investigate the issues you've raised thoroughly.
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced with the rental of the appliances from Teljoy. Your feedback is invaluable to us, and we are committed to resolving this situation promptly.
We understand the seriousness of receiving faulty appliances, especially when it results in the loss of perishable items. We apologize for the inconvenience and disappointment caused by the multiple exchanges and the subsequent financial repercussions.
Rest assured, we have escalated your concerns to our management team to investigate the issues you've raised thoroughly.
Teljoy's reply05 May 2024, 08:21
Official
Hello Trevor
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced with the rental of the appliances from Teljoy. Your feedback is invaluable to us, and we are committed to resolving this situation promptly.
We understand the seriousness of receiving faulty appliances, especially when it results in the loss of perishable items. We apologize for the inconvenience and disappointment caused by the multiple exchanges and the subsequent financial repercussions.
Rest assured, we have escalated your concerns to our management team to investigate the issues you've raised thoroughly.
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced with the rental of the appliances from Teljoy. Your feedback is invaluable to us, and we are committed to resolving this situation promptly.
We understand the seriousness of receiving faulty appliances, especially when it results in the loss of perishable items. We apologize for the inconvenience and disappointment caused by the multiple exchanges and the subsequent financial repercussions.
Rest assured, we have escalated your concerns to our management team to investigate the issues you've raised thoroughly.
TD
Trevor D's updateReviewer Update
05 May 2024, 09:40Thanks for the reply but it's very hard to believe!!!
After numerous emails after emails and phone calls after phone calls nothing was done about it.
All what i received is" RATE THE SERVICE YOU RECEIVED " or "ONE OF OUR STAFF MEMBERS WILL CONTRACT YOU SOON"
On Friday 3rd of April I spoke to someone where upon a APPLICATION FOR REFUND was mailed to my wife???
WHY!!!
Teljoy new they made a mistake now she have to apply to be refund what doesn't make sense at all.
Looking at all the previous posts and complaints it seems to me as a ongoing issue that Teljoy can't resolve or due to unqualified STAFF!!!
After numerous emails after emails and phone calls after phone calls nothing was done about it.
All what i received is" RATE THE SERVICE YOU RECEIVED " or "ONE OF OUR STAFF MEMBERS WILL CONTRACT YOU SOON"
On Friday 3rd of April I spoke to someone where upon a APPLICATION FOR REFUND was mailed to my wife???
WHY!!!
Teljoy new they made a mistake now she have to apply to be refund what doesn't make sense at all.
Looking at all the previous posts and complaints it seems to me as a ongoing issue that Teljoy can't resolve or due to unqualified STAFF!!!
TD
Trevor D's update05 May 2024, 09:40
Reviewer Update
Thanks for the reply but it's very hard to believe!!!
After numerous emails after emails and phone calls after phone calls nothing was done about it.
All what i received is" RATE THE SERVICE YOU RECEIVED " or "ONE OF OUR STAFF MEMBERS WILL CONTRACT YOU SOON"
On Friday 3rd of April I spoke to someone where upon a APPLICATION FOR REFUND was mailed to my wife???
WHY!!!
Teljoy new they made a mistake now she have to apply to be refund what doesn't make sense at all.
Looking at all the previous posts and complaints it seems to me as a ongoing issue that Teljoy can't resolve or due to unqualified STAFF!!!
After numerous emails after emails and phone calls after phone calls nothing was done about it.
All what i received is" RATE THE SERVICE YOU RECEIVED " or "ONE OF OUR STAFF MEMBERS WILL CONTRACT YOU SOON"
On Friday 3rd of April I spoke to someone where upon a APPLICATION FOR REFUND was mailed to my wife???
WHY!!!
Teljoy new they made a mistake now she have to apply to be refund what doesn't make sense at all.
Looking at all the previous posts and complaints it seems to me as a ongoing issue that Teljoy can't resolve or due to unqualified STAFF!!!
Teljoy's replyOfficial
05 May 2024, 09:57The matter has been escalated to our management and we will be in touch with your wife first thing Monday morning.
Teljoy's reply05 May 2024, 09:57
Official
The matter has been escalated to our management and we will be in touch with your wife first thing Monday morning.
Teljoy's replyOfficial
05 May 2024, 11:22We will only have to contact the account holder and not a 3rd party.
Teljoy's reply05 May 2024, 11:22
Official
We will only have to contact the account holder and not a 3rd party.
Teljoy's replyOfficial
05 May 2024, 13:41Our team will make sure that they contact your wife tomorrow.
Teljoy's reply05 May 2024, 13:41
Official
Our team will make sure that they contact your wife tomorrow.
TD
Trevor D's updateReviewer Update
05 May 2024, 15:00Well then they can keep on calling her,for she would not be able to awnser (she is a Daycare teacher) . I gave you the option to call me to solve the issues but seems to me you don't want to.
TD
Trevor D's update05 May 2024, 15:00
Reviewer Update
Well then they can keep on calling her,for she would not be able to awnser (she is a Daycare teacher) . I gave you the option to call me to solve the issues but seems to me you don't want to.
Teljoy's replyOfficial
06 May 2024, 10:11Our Customer Care team is looking into the matter and will provide your wife with feedback swiftly.
Teljoy's reply06 May 2024, 10:11
Official
Our Customer Care team is looking into the matter and will provide your wife with feedback swiftly.
TD
Trevor D's updateReviewer Update
06 May 2024, 20:18Your feedback regarding your last message once again a empty promise,you try to call her once at 13h07.
Teljoy still trying to take double instalment from her account!!!!
I'm reporting this matter now to the CGS Ombud for this is pure BULL.........T.
Teljoy still trying to take double instalment from her account!!!!
I'm reporting this matter now to the CGS Ombud for this is pure BULL.........T.
TD
Trevor D's update06 May 2024, 20:18
Reviewer Update
Your feedback regarding your last message once again a empty promise,you try to call her once at 13h07.
Teljoy still trying to take double instalment from her account!!!!
I'm reporting this matter now to the CGS Ombud for this is pure BULL.........T.
Teljoy still trying to take double instalment from her account!!!!
I'm reporting this matter now to the CGS Ombud for this is pure BULL.........T.
Teljoy's replyOfficial
07 May 2024, 07:43Please note that our customer care team did reach out to your wife yesterday, we tried calling her and also sent her emails regarding this matter. She also came through our Live chat platform, kindly ask your wife to check her mailbox so that we may be able to assist her further.
Teljoy's reply07 May 2024, 07:43
Official
Please note that our customer care team did reach out to your wife yesterday, we tried calling her and also sent her emails regarding this matter. She also came through our Live chat platform, kindly ask your wife to check her mailbox so that we may be able to assist her further.
TD
Trevor D's updateReviewer Update
07 May 2024, 13:33Your Customer care phoned her once at 13h07, she received no emails???
Look at my previous messages where i said that Teljoy need to contact me for she can't take calls and that she did sent a email giving me premission to act on her behalf.
I also provide you with my contact number to call me ANYTIME
Look at my previous messages where i said that Teljoy need to contact me for she can't take calls and that she did sent a email giving me premission to act on her behalf.
I also provide you with my contact number to call me ANYTIME
TD
Trevor D's update07 May 2024, 13:33
Reviewer Update
Your Customer care phoned her once at 13h07, she received no emails???
Look at my previous messages where i said that Teljoy need to contact me for she can't take calls and that she did sent a email giving me premission to act on her behalf.
I also provide you with my contact number to call me ANYTIME
Look at my previous messages where i said that Teljoy need to contact me for she can't take calls and that she did sent a email giving me premission to act on her behalf.
I also provide you with my contact number to call me ANYTIME
Teljoy's replyOfficial
07 May 2024, 14:00In order for us to call you we will need to follow the company policy and procedures, meaning that your wife must sign a consent form allowing Teljoy to call you on her behalf.
Teljoy's reply07 May 2024, 14:00
Official
In order for us to call you we will need to follow the company policy and procedures, meaning that your wife must sign a consent form allowing Teljoy to call you on her behalf.
TD
Trevor D's updateReviewer Update
07 May 2024, 15:59Company policy and procedures!!!
What a joke.
Go back once again to your emails and phone recordings where your Customer care said " that she must sent a email with my details to allow me to act on her behalf" Funny enough after the second faulty fridge we received from Teljoy, I was in contact with Account & Technical & Customer service on her behalf to report the issue, where upon they contacted me with feedback.
So don't come with all kind of excuses, all of a sudden she need to complete a APPLICATION FOR REFUND now another form to give me premission to act on her behalf!!!!
Any other forms she need to fill in???
Maybe a form to come and collect your appliances and close her account???
What a joke.
Go back once again to your emails and phone recordings where your Customer care said " that she must sent a email with my details to allow me to act on her behalf" Funny enough after the second faulty fridge we received from Teljoy, I was in contact with Account & Technical & Customer service on her behalf to report the issue, where upon they contacted me with feedback.
So don't come with all kind of excuses, all of a sudden she need to complete a APPLICATION FOR REFUND now another form to give me premission to act on her behalf!!!!
Any other forms she need to fill in???
Maybe a form to come and collect your appliances and close her account???
TD
Trevor D's update07 May 2024, 15:59
Reviewer Update
Company policy and procedures!!!
What a joke.
Go back once again to your emails and phone recordings where your Customer care said " that she must sent a email with my details to allow me to act on her behalf" Funny enough after the second faulty fridge we received from Teljoy, I was in contact with Account & Technical & Customer service on her behalf to report the issue, where upon they contacted me with feedback.
So don't come with all kind of excuses, all of a sudden she need to complete a APPLICATION FOR REFUND now another form to give me premission to act on her behalf!!!!
Any other forms she need to fill in???
Maybe a form to come and collect your appliances and close her account???
What a joke.
Go back once again to your emails and phone recordings where your Customer care said " that she must sent a email with my details to allow me to act on her behalf" Funny enough after the second faulty fridge we received from Teljoy, I was in contact with Account & Technical & Customer service on her behalf to report the issue, where upon they contacted me with feedback.
So don't come with all kind of excuses, all of a sudden she need to complete a APPLICATION FOR REFUND now another form to give me premission to act on her behalf!!!!
Any other forms she need to fill in???
Maybe a form to come and collect your appliances and close her account???
Teljoy's replyOfficial
07 May 2024, 16:39One of our agents will contact you shortly and assist you further.
Teljoy's reply07 May 2024, 16:39
Official
One of our agents will contact you shortly and assist you further.
TD
Trevor D's updateReviewer Update
07 May 2024, 20:03This is reported to Consumer Goods & Services Ombuds,hopefully then this will be solved,without any further issues.
TD
Trevor D's update07 May 2024, 20:03
Reviewer Update
This is reported to Consumer Goods & Services Ombuds,hopefully then this will be solved,without any further issues.
Teljoy's replyOfficial
08 May 2024, 11:49Thank you for your feedback.
Teljoy's reply08 May 2024, 11:49
Official
Thank you for your feedback.