Teljoy

We have bought a few items from Teljoy. We are have a problem with a microwave (reported) and have not heard anything about it.We also have asked for 2 laptop's to be collected as they haven't worked properly since we got them. Why must we pay for something that cannot be used at all. We still up to date have not heard from anyone from Teljoy. We were happy with Teljoy until you don't get a service once you have a problem. The account is in my husband's name.