1 reviews | Active since Jul 2019
Teljoy
I have a good relationship with teljoy and I have been renting. Appliances for more than 3yrs now and still renting two more and one of this appliance rental contract will end on. 01/07/2024 and so I added another rental this year January. A tv and received it on 24/01/2024.and the problem started after receiving the tv and they didn't send the invoice and on 25/01/2024 I paid R465.00 for the remaining rentals and after this payment I confirmed in writing with them that they received the payment of R465.00 and they said that the payment was allocated on account. On February 2024 they sent me a invoice for the new tv R516.57 and ask them to breakdown this R516.57 and they say TCL TV R409.00 PRO RATA R107.00. that's fine with me but the problem starts again when they debit R887.27 on 25/02/2024. and then on 01/03/2024 they debited R516.57 when ask them about debit, they say it's the rental of the new tv including pro rata. R409.00+R107.00 And then I ask them about R887.27 they say that it's for the new TV, fridge and tv. so R464+409 R887.27+516.57? They charged me double for the new tv and they never bothered to find out about my complain and my request to refund R409.00 because they debited twice. R1403.84 for January and February only instead of R887.27+107.00 R994.27 the correct amount they supposed to debit on 25/02/2024. and they said that amount was for advance but on 25/03/2024 they debited R887.27
Thank you for bringing this matter to our attention. We understand how important it is for our valued customers to have accurate and transparent billing processes, especially after maintaining a positive relationship with us for over three years.
Your concerns are taken very seriously, and we want to assure you that we are actively investigating the issues you've raised regarding the double debits and incorrect charges on your account.
Our team is currently reviewing your account thoroughly, and we will work diligently to resolve this matter as quickly as possible.
Please rest assured that we are dedicated to providing excellent customer service, and we appreciate your patience and understanding as we work to address these concerns.
Thank you for bringing this matter to our attention. We understand how important it is for our valued customers to have accurate and transparent billing processes, especially after maintaining a positive relationship with us for over three years.
Your concerns are taken very seriously, and we want to assure you that we are actively investigating the issues you've raised regarding the double debits and incorrect charges on your account.
Our team is currently reviewing your account thoroughly, and we will work diligently to resolve this matter as quickly as possible.
Please rest assured that we are dedicated to providing excellent customer service, and we appreciate your patience and understanding as we work to address these concerns.