Teljoy

On 31.01.2020 I made an online application for 2 double beds and a tv. On Monday 03.02.2020 I called to inquire about the order only to be told that my account was in arears. I disputed this and spoke to Portia in accounts who informed their sales team that I was not in arears. I called on numerous occasions and eventually was put through to Thapello Pootona whom I explained the situation to. May payments always reflected late as I have 3 account number for only 1 item I am renting from them. He then told me that he has escalated the query to the Manager and is waiting on a response. Again after numerous phone calls to Thapello I was given the contact details of the Manager Mthokozisi Nozibele. I wrote an email to both parties above on 07.02.2020 and to date I have received no response from either. What kind of business is this that leaves the client waiting in the wind. Do they not want business? When you call you are put though to numerous departments and never the one you want. The line also frequently gets dropped which make you waste hours.