LC
Lethabo C
1 reviews | Active since Jan 2024
17 Jan 2024, 15:54
*** Teljoy
From a good experience to a TOTALLY **** experience in collection...it's been over a 2 months since the contract ended and they still have not collected the item... *** Teljoy....
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Replies (3)
Teljoy's replyOfficial
17 Jan 2024, 16:28Hi Lethabo,
I trust this message finds you well. On December 9, 2023, at 8:36 AM, we sent an email requesting proof of address for your new location to facilitate a smooth disconnection process. Regrettably, we have not received a response, hindering our ability to proceed with the disconnection booking.
Could you kindly provide the requested information at your earliest convenience? This will enable us to promptly schedule the disconnection and ensure a seamless transition for you.
Thank you for your cooperation, and feel free to contact us with any queries.
I trust this message finds you well. On December 9, 2023, at 8:36 AM, we sent an email requesting proof of address for your new location to facilitate a smooth disconnection process. Regrettably, we have not received a response, hindering our ability to proceed with the disconnection booking.
Could you kindly provide the requested information at your earliest convenience? This will enable us to promptly schedule the disconnection and ensure a seamless transition for you.
Thank you for your cooperation, and feel free to contact us with any queries.
Teljoy's reply17 Jan 2024, 16:28
Official
Hi Lethabo,
I trust this message finds you well. On December 9, 2023, at 8:36 AM, we sent an email requesting proof of address for your new location to facilitate a smooth disconnection process. Regrettably, we have not received a response, hindering our ability to proceed with the disconnection booking.
Could you kindly provide the requested information at your earliest convenience? This will enable us to promptly schedule the disconnection and ensure a seamless transition for you.
Thank you for your cooperation, and feel free to contact us with any queries.
I trust this message finds you well. On December 9, 2023, at 8:36 AM, we sent an email requesting proof of address for your new location to facilitate a smooth disconnection process. Regrettably, we have not received a response, hindering our ability to proceed with the disconnection booking.
Could you kindly provide the requested information at your earliest convenience? This will enable us to promptly schedule the disconnection and ensure a seamless transition for you.
Thank you for your cooperation, and feel free to contact us with any queries.
Teljoy's replyOfficial
17 Jan 2024, 16:57Thank you for your prompt response and the information provided.
Upon reviewing the situation, we've identified that the proof of address was sent on a new ticket, not as a response to the initial email request. Consequently, the agent handling the query was unaware of the submission. We sincerely apologize for this oversight.
Rest assured; we acknowledge the urgency of your disconnection request. We've taken the necessary steps to ensure that this matter is escalated promptly. Our team will contact you tomorrow to address and resolve the issue as efficiently as possible.
Thank you for bringing this to our attention, and we appreciate your understanding.
Upon reviewing the situation, we've identified that the proof of address was sent on a new ticket, not as a response to the initial email request. Consequently, the agent handling the query was unaware of the submission. We sincerely apologize for this oversight.
Rest assured; we acknowledge the urgency of your disconnection request. We've taken the necessary steps to ensure that this matter is escalated promptly. Our team will contact you tomorrow to address and resolve the issue as efficiently as possible.
Thank you for bringing this to our attention, and we appreciate your understanding.
Teljoy's reply17 Jan 2024, 16:57
Official
Thank you for your prompt response and the information provided.
Upon reviewing the situation, we've identified that the proof of address was sent on a new ticket, not as a response to the initial email request. Consequently, the agent handling the query was unaware of the submission. We sincerely apologize for this oversight.
Rest assured; we acknowledge the urgency of your disconnection request. We've taken the necessary steps to ensure that this matter is escalated promptly. Our team will contact you tomorrow to address and resolve the issue as efficiently as possible.
Thank you for bringing this to our attention, and we appreciate your understanding.
Upon reviewing the situation, we've identified that the proof of address was sent on a new ticket, not as a response to the initial email request. Consequently, the agent handling the query was unaware of the submission. We sincerely apologize for this oversight.
Rest assured; we acknowledge the urgency of your disconnection request. We've taken the necessary steps to ensure that this matter is escalated promptly. Our team will contact you tomorrow to address and resolve the issue as efficiently as possible.
Thank you for bringing this to our attention, and we appreciate your understanding.
Teljoy's replyOfficial
19 Jan 2024, 09:09Good day!
Our Customer Care Department has been notified and will contact you shortly to discuss your query in detail and provide the necessary assistance regarding the refund for the amount debited in December.
We appreciate your patience and cooperation in this matter.
Our Customer Care Department has been notified and will contact you shortly to discuss your query in detail and provide the necessary assistance regarding the refund for the amount debited in December.
We appreciate your patience and cooperation in this matter.
Teljoy's reply19 Jan 2024, 09:09
Official
Good day!
Our Customer Care Department has been notified and will contact you shortly to discuss your query in detail and provide the necessary assistance regarding the refund for the amount debited in December.
We appreciate your patience and cooperation in this matter.
Our Customer Care Department has been notified and will contact you shortly to discuss your query in detail and provide the necessary assistance regarding the refund for the amount debited in December.
We appreciate your patience and cooperation in this matter.