IW
Ingrid W
1 reviews | Active since Mar 2025
18 Mar 2025, 10:44
Teljouy After sales lervice i
I am renting a washing machine from Teljoy. I had it for 4 weeks and it started tripping my house electricity. I have had NO feedback from them. Thei technician came to inspect the machine and that was that. They said Teljoy needs to collect the unit and replace it. I have been washing my washing with my hands.
Their after-sales customer care is terrible.!!! Very disappointed.
Helpful (0)
Replies (4)0
Replies (4)
Teljoy's replyOfficial
18 Mar 2025, 10:52Hello Ingrid,
We’re truly sorry to hear about the issue with your washing machine and the experience you’ve had since reporting it. This is not the level of service we strive to provide.
Please allow us some time as we escalate this to the relevant team to review and provide you with an update regarding the exchange. Our team will be in touch with you soon.
Thank you for your patience.
We’re truly sorry to hear about the issue with your washing machine and the experience you’ve had since reporting it. This is not the level of service we strive to provide.
Please allow us some time as we escalate this to the relevant team to review and provide you with an update regarding the exchange. Our team will be in touch with you soon.
Thank you for your patience.
Teljoy's reply18 Mar 2025, 10:52
Official
Hello Ingrid,
We’re truly sorry to hear about the issue with your washing machine and the experience you’ve had since reporting it. This is not the level of service we strive to provide.
Please allow us some time as we escalate this to the relevant team to review and provide you with an update regarding the exchange. Our team will be in touch with you soon.
Thank you for your patience.
We’re truly sorry to hear about the issue with your washing machine and the experience you’ve had since reporting it. This is not the level of service we strive to provide.
Please allow us some time as we escalate this to the relevant team to review and provide you with an update regarding the exchange. Our team will be in touch with you soon.
Thank you for your patience.
IW
Ingrid W's updateReviewer Update
18 Mar 2025, 11:58Thank you. Account details ***
IW
Ingrid W's update18 Mar 2025, 11:58
Reviewer Update
Thank you. Account details ***
Teljoy's replyOfficial
18 Mar 2025, 12:20You're welcome! Kindly note that we have received your account details.
Teljoy's reply18 Mar 2025, 12:20
Official
You're welcome! Kindly note that we have received your account details.
IW
Ingrid W's updateReviewer Update
18 Mar 2025, 12:40Thank You!!
IW
Ingrid W's update18 Mar 2025, 12:40
Reviewer Update
Thank You!!