1 reviews | Active since Mar 2011
Tel-no-joy and Defy are giving me gray hair and vrot wasgoed!
It is now 10 days that my clothes got stuck in my Teljoy supp**** washing machine. I have sent mail, called, verified that it has been received - to no avail.
What is extremely frustrating is no feedback from Teljoy customer support. I am eagerly awaiting feedback on any of my mails - I will cancel the contract if this continues. For now I am fed up with this Defy machine that is unusable, I have asked for it to be upgraded to a toploader although it will cost me more.
But that mail is unanswered!!!
Please management, replace your customer service manager. He/she has no idea of customer service. It is easy to draw statistics on the calls logged, and putting an SLA into your Performance Appraisal contracts for staff. Remember - it is not called customer disservice.
I am blocking any Teljoy payments until my issues are resolved. Why pay for something that is not working? Luckily my daughter is a lawyer so let's see how far this goes.
We sincerely apologise for the frustration and inconvenience you have experienced. We understand how unacceptable it is to have your clothes stuck in a washing machine for 10 days while you are repeatedly trying to get assistance and receiving no meaningful feedback.
We also acknowledge that you have already contacted us by email, followed up, and confirmed that your correspondence was received. You should not have had to chase us repeatedly for an update. Your concerns regarding our customer service and the lack of communication have been noted, and we understand why this has caused you to lose confidence in us. We would like the opportunity to properly address the matter rather than allow it to escalate further. Please accept our sincere apologies. Your complaint is valid, and the level of communication you have received is not the experience we want our customers to have.
We sincerely apologise for the frustration and inconvenience you have experienced. We understand how unacceptable it is to have your clothes stuck in a washing machine for 10 days while you are repeatedly trying to get assistance and receiving no meaningful feedback.
We also acknowledge that you have already contacted us by email, followed up, and confirmed that your correspondence was received. You should not have had to chase us repeatedly for an update. Your concerns regarding our customer service and the lack of communication have been noted, and we understand why this has caused you to lose confidence in us. We would like the opportunity to properly address the matter rather than allow it to escalate further. Please accept our sincere apologies. Your complaint is valid, and the level of communication you have received is not the experience we want our customers to have.