TECHNICAL DEPARTMENT NOT COMING!

I am very Irate as I have called in on the 10th August 2022 to log a call for the Samsung washing machine which doesn’t work anymore due to its fault. I was promised that the will be a technician who will come through for the machine, this would be between 2 to 3 days. As In now I am still waiting. I did call again yesterday (15.10.2022), and the gentleman I spoke to said he is making a follow up with Samsung.

How is the service of Teljoy consultants and technicians as I am now forced to wash with my own hands whereas my monthly premiums are up to date.

The gentleman who was supposed to help me initially is Marcel, he failed to even log the call with Samsung and I am very upset. I would like this complaint to be escalated to the superiors so that they can come up with an amicable solution because I am not prepared to wash with my hands especially that my wife and I are expecting a child soon. I will be waiting for your prompt response into resolving this problem.

I am failing to understand why when one is paying the premiums set up by the company am i not being assisted in fixing this damn washing machine?

i repeat, my wife and I are expecting a child and we need this sorted out but it seems like i am no were near being assisted as the its now going into the second week since i used my airtime to call and ask for assistance!!

Marcel: Tj***

My Numbers: *** Name: Bongani Makhubo