Surprise, surprise – disappointed yet again.

Surprise, surprise – disappointed yet again.

My previous complaint on HelloPeter was about how long Teljoy takes to repair or replace a unit. I sent mine in and had to wait close to a month before finally receiving it back. I was told I would be credited for the time I was without the unit – fair enough.

Fast forward to about two weeks ago, I followed up with a call and was told the payment was being processed and that I should receive it within 7 to 11 working days. So I waited.

Today, I called again to follow up, only to find out the payment was never processed in the first place. The consultant I spoke to said she would now process it (again) and that I must wait yet another 7 to 11 working days.

This is becoming incredibly frustrating. It feels like empty promises and unnecessary delays at every step. How many times must I follow up before something actually gets done?