JV
Jp V
1 reviews | Active since Dec 2018
16 Dec 2018, 07:39
SUPER BAD SERVICE
I have an email confirmation from teljoy- Tebogo confirming that they would not debit my account on the 15th but only on the 27th, Guess what the debit order went off today. Teljoy i am a new client with but after confirmation from your staff and company you dont keep to your word!!
Helpful (0)
Replies (7)0
Replies (7)
Teljoy's replyOfficial
18 Dec 2018, 07:59Good day Jp,
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager.
Regards,
The Teljoy Team
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager.
Regards,
The Teljoy Team
Best regards,
Teljoy's reply18 Dec 2018, 07:59
Official
Good day Jp,
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager.
Regards,
The Teljoy Team
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager.
Regards,
The Teljoy Team
Best regards,
JV
Jp V's updateReviewer Update
28 Dec 2018, 08:00Again after promising me that you wont taka another debit order you did, I will make sure that this super bad service goes viral, enough is enough!!! Brand new client and you took 2 debit orders in one month!!
JV
Jp V's update28 Dec 2018, 08:00
Reviewer Update
Again after promising me that you wont taka another debit order you did, I will make sure that this super bad service goes viral, enough is enough!!! Brand new client and you took 2 debit orders in one month!!
Teljoy's replyOfficial
28 Dec 2018, 08:56Good day Jp,
We have escalated your query to the collections department and the supervisor will be in contact with you.
Regards,
The Teljoy Team
We have escalated your query to the collections department and the supervisor will be in contact with you.
Regards,
The Teljoy Team
Best regards,
Teljoy's reply28 Dec 2018, 08:56
Official
Good day Jp,
We have escalated your query to the collections department and the supervisor will be in contact with you.
Regards,
The Teljoy Team
We have escalated your query to the collections department and the supervisor will be in contact with you.
Regards,
The Teljoy Team
Best regards,
JV
Jp V's updateReviewer Update
28 Dec 2018, 14:01And STILL no phone call or even a email received, this is not a query this one hell of a complaint!! This is pathetic honestly!!
JV
Jp V's update28 Dec 2018, 14:01
Reviewer Update
And STILL no phone call or even a email received, this is not a query this one hell of a complaint!! This is pathetic honestly!!
Teljoy's replyOfficial
28 Dec 2018, 14:24We apologise for the delay. The manager will contact you shortly.
Best regards,
Teljoy's reply28 Dec 2018, 14:24
Official
We apologise for the delay. The manager will contact you shortly.
Best regards,
JV
Jp V's updateReviewer Update
28 Dec 2018, 14:32So I got a phone from a lady telling I shoud do what I want to do and then dropped the phone in my ear!! No freaking ways Teljoy!! So you have rude staff after your mess up!! Trust me I will take this futher!!!. So unprofessional!!! THIS WILL GO VIRAL!! Since when do you take 2 debit orders in December and then telling me one is for January?? No freaking ways!!!
JV
Jp V's update28 Dec 2018, 14:32
Reviewer Update
So I got a phone from a lady telling I shoud do what I want to do and then dropped the phone in my ear!! No freaking ways Teljoy!! So you have rude staff after your mess up!! Trust me I will take this futher!!!. So unprofessional!!! THIS WILL GO VIRAL!! Since when do you take 2 debit orders in December and then telling me one is for January?? No freaking ways!!!
Teljoy's replyOfficial
28 Dec 2018, 15:10We apologise for the inconvenience caused. Our team has contacted you to advise.
Best regards,
Teljoy's reply28 Dec 2018, 15:10
Official
We apologise for the inconvenience caused. Our team has contacted you to advise.
Best regards,