1 reviews | Active since Jan 2020
Stollen Tumble Dryer/ And a judgement
I am extremely frustrated and deeply upset with the way I have been treated. My experience started off positive, but everything changed when my tumble dryer broke and your company collected it for repairs.
After it was collected, I heard nothing for almost eight weeks. I repeatedly phoned and emailed with no response at all. Instead of providing feedback or returning my appliance, I was handed over, blacklisted, and contacted by your lawyer. I submitted all the required documentation, yet no one ever responded to me.
As a result of your negligence, a judgment was placed against my name. I am now unable to rent an apartment and have been forced to live with a friend. My account shows arrears of R2 500, and I had no choice but to move all my debit orders and banking details just to keep my personal and business finances functioning.
I am beyond angry. This situation has caused severe disruption to my life, my business, and my credit profile. I refuse to pay a cent for an account that only exists because of your lack of communication, failure to return my appliance, and the damaging consequences of your actions.
We take situations of this nature very seriously, especially when they impact a customer’s personal life and credit profile.
To assist you correctly, we need to investigate the full history of your account, the repair collection, the communication breakdown, and the judgment placed.
This will be escalated directly to our senior resolutions team to review the repair status, the arrears, and the legal action taken, so that we can provide you with a formal outcome and next steps in writing.
We appreciate your patience while we work to resolve this urgently.
We take situations of this nature very seriously, especially when they impact a customer’s personal life and credit profile.
To assist you correctly, we need to investigate the full history of your account, the repair collection, the communication breakdown, and the judgment placed.
This will be escalated directly to our senior resolutions team to review the repair status, the arrears, and the legal action taken, so that we can provide you with a formal outcome and next steps in writing.
We appreciate your patience while we work to resolve this urgently.