****** TV

My TV was ****** 2 weeks ago Friday. i called teljoy on the Monday/Tuesday and gave in the claim form and case number. On Wednesday last week i called in asking for the serial number for the police. Gwen assisted me in this.

I called in on Friday as i had heard nothing. Contacted Gwen who forwarded me to Nonhlanhla, the lady who originally assisted me.

I told her the police havent found my tv, and i would like her to process my claim as asked on the monday or tuesday when i called in,she stated it was on hold due to the police. So even though i told her to carry on, she didnt. i advised her to call for stock and replace my tv.

Today i call in only to find out that Nonhlanhla didnt change the status off hold. now they dont have stock of my tv. and its discontinued (even though i see it advertised on the web site this morning)

Because and employee only listened to half my convosation with her, im again waiting on stock for my replacement.

I was then advised that i will get the same exact tv, but smaller? NO!!! I want a 50' tv as i have paid for the last 2.5 years! if you dont have stock get me another 50' tv weather its LED or Plasma, i dont care.

ive had a tv destroyed by lighting 3 years ago and teljoy were on the ball, now, they dont even know what a ball is.