Hellopeter
Share Your Experience
HC
Hennie C

1 reviews | Active since Jul 2022

19 Jul 2022, 22:17

Still waiting for a technician to contact me

I phoned Teljoy on Monday the 18/07/2021 at 8h00 the morning and got through only at 10h00 to report a faulty appliance, Hisense 55 inch Ultra HD TV. Caitlyn was so rude and unprofessional and once I asked to speak to her Manager then she dropped the phone. I had to phone in again and got through to Neo that assisted me with Ref number TJ***. Still today no technician phoned me, no technician came to check the TV. No replacement brought for the faulty TV. Teljoy used to give excellent service in the past? When there was a faulty appliance it was replaced the same day. What has happened? I have complained on Facebook of Teljoy and on their Whatsapp and keep on getting promises that I will be contacted by a technician the same day but nothing happens. I have also asked more than 4 times to change my address with the attached letter in pdf format to be changed and was not done by *** and not by ***. This is a very frustrating process and guess what im still paying over R500 every month for a TV that's not working. Truely dissatisfied and disappointed in the service of Teljoy. Hennie Coetsee

0
Replies (2)
Teljoy
Teljoy's reply20 Jul 2022, 08:38
Official
 Hello  Hennie , We thank you for the feedback and apologize for the frustration caused, we have escalated the matter to our service manager to assist and to make sure that they do contact you and give you the best customer service you have been experiencing from the time you started with us.
HC
Hennie C's update26 Jul 2022, 22:17
Reviewer Update
Good Evening, I want to do a follow up on my TV repair. Ref number is TJ***. The Technician Justice came to collect the TV on Wednesday the 20th of July and stated it will take up to 4 days. Now 4 days have passed and NO TV still. Teljoy hasn't brought a replacement since the 18th of July when I logged a call. So now im going to pay for a device at the end of the month which i couldn't use since the 18th of July. Could the technician fix it or not and if not what now? Will Teljoy bring a replacement, please update me.