STILL NO RESPONSE AFTER WEEKS

They came back to me the same day I send the complaint to HelloPeter and never again. I said they must send back the Tablet because I am not willing to pay that for a cracked screen - its absurd, Up until now I still did not get the tablet back and no one is in contact with me regarding this issue. I am very disappointed in this as its nearly a month since i heard anything from them. I did not pay the tablet - how can I pay for something I did not have? Now they are sending me letters telling me my account is in arrears - obviously because I refuse to pay for a thing that I do not have. They say on their website we pay to fix it a appliance is broken then why not fix my tablet. It is false advertising - when I asked them about it they said but they do not pay for the cracked screen as it is stated in my contract - now I ask which contract - as according to my knowledge everything was done over the phone. Then they should stipulate (we pay for a appliance if it breaks - terms and conditions apply) which they dont.