Still no refund

I have been struggling almost a week now to get a refund after a double payment was made. Kavitha sent me a form to complete. I then sent it back to her and she processed it and sent up to finance for payment. I was told the payment will reflect today. This morning i phoned again and spoke to Ruth, who then went to find out and she phoned me back and saidni must give it time till 10h00. Its now 11h45 and no payment reflecting in my account. I spoke to Lee who then told me she will find out and phone me back. This really is unacceptable. I was told i will receive the refund in my account today. Now there are issues. I am not going to leave it here. I did not sign up for this type of service from Teljoy. I want that payment reflected in my bank account before 17h00 TODAY. And this matter will be taken further. Unhappy customer.